Shipping policy

TRACKING
Select fast shipping orders by email will receive complete tracking information
Orders can be tracked at:http://www.dhl.com/en/express/tracking.html

SHIPPING AND HANDLING
For regular items, it will approximately take 1-2 business days for your order to be completely processed.

After that, the shipping period within the United States will take 3-5 business days, for international shipping (depending on the shipping method that you have selected) takes approximately 3-21 days. Please keep in mind that during holidays the shipping time may vary. Thank you for your patience.

For all of our customized items, the orders will approximately take 4-5 weeks to be manufactured and completely processed, after that, we will ship the item according to the shipping method you selected at checkout.

ICYWORLD shall not be liable for any additional charges, customs or back-end charges arising from customs, natural events, DHL transshipment to your local carrier, air/ground transport strike, or once the parcel leaves the warehouse.

ESTIMATED ARRIVAL DATE
Here at ICYWORLD, we want to provide the best shopping experience for our customers! While we want to be as accurate as possible when calculating the estimated arrival date of your package, there are some factors that may cause that to change:

Delays in credit/PayPal approval
Delays caused by weather conditions
Other shipping/vendor service disruptions
The Estimated Arrival Date DOES take the following into account:
The sufficient time needed to create your custom-made and special ordered items (all custom orders take 4-5 weeks to manufacture)
The shipping method you selected at checkout**